We cannot offer a refund or exchange on products that have been tampered with, opened, and/or used, unless they are faulty. We reserve the right to refuse claims for returns on used products, products returned due to a change of mind, or products perceived to be different from previous versions. Perfumes and colognes are often reformulated, which can result in variations in scent. This is a normal occurrence and does not indicate that the product is defective or damaged.
Return Policy for Decanted Perfumes:
Due to the nature of decanted perfumes, we do not accept returns or exchanges once the product has been delivered. This is to ensure the integrity, hygiene, and quality of our offerings.
However, if there is clear and verifiable evidence that the perfume is not authentic, we will investigate the matter thoroughly. In such cases, a return or refund may be issued upon confirmation.
We encourage our customers to reach out with any questions before purchasing, and we are happy to provide as much information as possible to help you make an informed decision.
