We cannot offer a refund or exchange on products that have been tampered with, opened, and/or used, unless they are faulty. We reserve the right to refuse claims for returns on used products, products returned due to a change of mind, or products perceived to be different from previous versions. Perfumes and colognes are often reformulated, which can result in variations in scent. This is a normal occurrence and does not indicate that the product is defective or damaged.